Terms of Service

Effective September 29, 2026

1. Who we are and what these terms cover

NeverPlayAlone (“we”, “us”) runs the website neverplayalone.ai and the Console at console.play.neverplayalone.ai, where you can create hosted Minecraft servers (“servers” or “worlds”) and AI characters (“agents” or “companions”) that play in them (together, the “Service”). By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

NeverPlayAlone is not an official Minecraft product. It is not approved by or associated with Mojang or Microsoft. Minecraft is a trademark of Mojang AB. To join a world you need your own copy of Minecraft Java Edition, used under Mojang’s own terms.

2. Early access

The Service is in early access. Features, prices, limits and supported Minecraft versions may change, and parts of it may stop working, be paused or be removed. We try to keep your worlds and characters safe, but we cannot promise uninterrupted service or that a world will never be lost. Keep your own copies of anything you cannot afford to lose.

3. Your account

• You must be at least 13 years old. If you are under 18 (or the age of majority where you live), a parent or guardian must agree to these terms for you.
• You need a valid email address that you verify. One person per account; do not share or sell accounts.
• Keep your password safe. You are responsible for what happens under your account. Tell us promptly if you think someone else has access to it.
• Give us accurate information. Usernames must not impersonate others or be offensive.

4. Credits, plans and payments

• Prepaid credits. Running servers, running companions and the AI they use are paid with prepaid credits. 100 credits correspond to 1 US dollar of service. Current rates are shown in the Console before you start anything.
• Welcome credits. Verifying your email adds a one-time grant of welcome credits. They are promotional and may be changed or withdrawn for new accounts.
• No cash value. Credits are not money, cannot be withdrawn, transferred between accounts or exchanged, and are not refundable except where the law requires it.
• Plans. Optional plans are paid from your credits for 30 days at a time and raise how many servers and companions you can keep deployed. They do not renew automatically.
• Running out. When your balance cannot pay for what is running, we stop it. Your world and characters are kept, subject to section 9.
• TAO payments. You can add credits by sending native TAO from a wallet you have verified in the Console. Credits are added once the transfer is final, at the rate shown at that time. Blockchain transfers cannot be reversed: we cannot credit or return transfers sent to the wrong address, from wallets you have not verified, or from exchanges. We never ask for your seed phrase, password or private key.
• Prices may change. Changes apply from the moment they are shown in the Console and never to credits already spent.

5. AI companions

Companions are controlled by AI models. They can misunderstand orders, fail at tasks, act unexpectedly, get stuck or damage things in your world. They may say things that are wrong. Their replies are generated automatically and are not our statements. You decide what to ask them to do and you are responsible for those orders. Do not rely on a companion for anything important outside the game.

Companions run within limits we set (for example on time, actions and AI use) to keep the Service safe and affordable. We may stop a companion that is looping, failing repeatedly or behaving harmfully.

6. Acceptable use

Do not use the Service to:

• break the law or anyone else’s rights, including copyright and privacy;
• create or share content that is sexual involving minors, hateful, harassing, threatening or that promotes violence or self-harm;
• harass other players, including through your companions;
• attack, overload, probe or disrupt the Service, other servers or other players, or try to get around its limits, payments or security;
• access accounts, servers or data that are not yours;
• use companions or servers for spam, scraping, mining cryptocurrency or anything unrelated to playing Minecraft;
• resell the Service without our written permission.

You are responsible for who you invite into your worlds and for what they do there.

7. Your content

You keep the rights to what you create: your worlds, builds, characters, their names, stories and skins you upload or choose (“your content”). You give us a worldwide, non-exclusive, royalty-free licence to host, copy, run, display and process your content as needed to provide, secure and improve the Service, including, as described in our Privacy Policy, to train and evaluate our AI companions. You confirm you have the rights to anything you add. We may remove content that breaks these terms.

8. Our Service

The Service, its software, the companions’ behaviour, designs and brand belong to us or our licensors. You may use them only through the Service and as these terms allow. Open-source parts are covered by their own licences.

9. Ending your account

You can stop using the Service at any time and ask us to delete your account at support@neverplayalone.ai. Deleting your account removes your servers, worlds and characters; this cannot be undone, and remaining credits are lost. We may suspend or close accounts that break these terms, that are used fraudulently, or that stay inactive for a long time, and we may delete stopped worlds after a reasonable period. Where possible we will warn you first.

10. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we make no warranties of any kind, including that it will be uninterrupted, error-free, or fit for a particular purpose, or that worlds, characters or credits will never be lost. Nothing in these terms limits rights you have as a consumer that cannot be limited by contract.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, lost data, or lost profits, and our total liability for any claim about the Service is limited to the amount you paid us in the 12 months before the claim. This does not limit liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. We will change the date above and, for important changes, tell you in the Console or by email before they apply. If you keep using the Service after that, the new terms apply.

13. Contact

Questions about these terms: email support@neverplayalone.ai or write to us on our Discord.